Refund policy

Returns & Refunds Policy

At Trail & Error, we want you to be delighted with your order. If something isn't quite right, we'll always do our best to put it right.

If your order arrives damaged, has a printing fault, or you've received the wrong item, please get in touch within 30 days of delivery.

We'll arrange a replacement or refund at no extra cost to you.

To help us resolve things quickly, we'll usually ask for a few photos of the item and packaging.

If you've simply changed your mind or ordered the wrong size, you can return your item within 30 days of receiving it.

To be eligible for a refund, your item must be:

As we're a small independent business, customers are responsible for return postage unless the item is faulty or we've made a mistake.

Once we've received and inspected your return, we'll process your refund back to your original payment method.

Please allow a few working days for your bank or card provider to process the refund.

If you have any questions before returning an item, just send us an email.

We're real people, and we'll always try to help.

Policy Updates

This Refund Policy may be updated at any time without notice. For the most current version, please contact us at trailanderrorclothing@gmail.com